SSO issue when logging in after install to 3.7.7

Products

• CA Performance Management
• Network Observability

Issue/Introduction

Receiving 500 server error when trying to access NetOps Performance Management after upgrading

 

 

Environment

Release : all supported versions

Component : NetOps Performance Management 

Resolution

The HTTPS self signed certificate was not in the Java cacerts keystore as per:

Update NetOps Portal HTTPS Certificates

Step 5 and 6.

 

Once we added it and restarted SSO, DM and Console services, they all came online successfully.

Additional Information

Error messages along the lines of the one below can also be seen in the SSOService.log:

| /sso/saml2/login javax.net.ssl.SSLHandshakeException: SSLHandshakeException invoking https://127.0.0.1:443/pc/center/webservice/sso?WSDL: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target