Cannot export to Excel after upgrading to Service Desk Manager 17.1.0.6

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Article ID: 142919

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

After upgrading to 17.1.0.6 cannot export to excel files. The following error appears in F12 Developer Tool > Console tab:

std_list.js:4258 Uncaught DOMException: Failed to set the 'href' property on 'Location': '<URL>' is not a valid URL.

Cause

@NX_SERVLET_SERVER_URL and @NX_LOCAL_SERVLET_SERVER_URL has space and/or special characters at the end of the value causing this issue to occur.

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution

1. Open NX.env and search for @NX_SERVLET_SERVER_URL and @NX_LOCAL_SERVLET_SERVER_URL

2. Remove the space/strange character at the end of the value assigned to the settings above.

3. Save Changes

4. Restart Services