How to configure DXI APM SaaS agents or On premise 11.x, 19.x, 2x.x Agents to connect to APM EM 10.7/10.8 On-premise?
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How to configure DXI APM SaaS agents or On premise 11.x, 19.x, 2x.x Agents to connect to APM EM 10.7/10.8 On-premise?

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Article ID: 142917

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management SaaS CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

- SaaS agent start up successfully but is not visible in the Investigator, Webview or TeamCenter

- In the Agent log you can find below messages: 

a) Agent log indicate that Agents are connected but in disallowed mode, for example:

 [INFO] [IntroscopeAgent.IsengardServerConnectionManager] Connected controllable Agent to the Introscope Enterprise Manager at em:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory. Host = "muntest000477", Process = "TomcatProcess", Agent Name = "QAtestapp", Active = "false". 
 [INFO] [IntroscopeAgent.ConnectionThread] Connected to em:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory in disallowed mode.

b) Agent indicates that Agent is unable to connect due to client not compatible:

3/24/20 09:41:05 AM UTC [WARN] [IntroscopeAgent.ConnectionThread] Failed to connect to the Introscope Enterprise Manager at em:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory (com.wily.isengard.postofficehub.auth.FailedToAuthenticateException:Invalid credentials for group name 'Agent'. Perhaps the client is not compatible with the server.).

Environment

Application Performance Management Enterprise Manager 10.7/10.8
DXI APM SaaS agents or DX APM Onpremise 11.x, 19.x, 2x.x

Resolution

1. Stop the Agent

2. Open the \core\config\IntroscopeAgent.profile

a) Add hidden property:

introscope.agent.connection.compatibility.version=10.7


b) Comment agentManager.credential as below:

#agentManager.credential=<your agent token>

Or set it to an empty value:

agentManager.credential=

c) Configure the connection to your EM 10.7.  Same applies if your EM is 10.8.

agentManager.url.1=<em-10.7-host>:<em-port>

comment

#agentManager.url.2=https://apmgw.dxi-na1.saas.broadcom.com:443


4. Restart the application or monitor


For Java application in CloudFoundry, you can use 1 of the below options:

a) cf cups introscope -p '{"agent_manager_url”:”em-10.7-host:em-port", "introscope_agent_connection_compatibility_version":"10.7", "credential":"”}'

b) update the configuration using the Apps Manager as below:

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