Configuring Agents version 2x to connect to APM Enterprise Manager 10.8?
Article ID: 142917
Updated On:
Products
Issue/Introduction
- The Java agent 2x start up successfully but it is not visible in the APM 10.8 Investigator, Webview or TeamCenter.
- In the Java Agent log we can find below messages:
a) Agent log indicate that Agents are connected but in disallowed mode, for example:
[INFO] [IntroscopeAgent.IsengardServerConnectionManager] Connected controllable Agent to the Introscope Enterprise Manager at .. Host = "..", Process = "..", Agent Name = "..", Active = "false".
[INFO] [IntroscopeAgent.ConnectionThread] Connected to em:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory in disallowed mode.
b) Agent indicates that Agent is unable to connect due to client not compatible:
3/24/20 09:41:05 AM UTC [WARN] [IntroscopeAgent.ConnectionThread] Failed to connect to the Introscope Enterprise Manager at em:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory (com.wily.isengard.postofficehub.auth.FailedToAuthenticateException:Invalid credentials for group name 'Agent'. Perhaps the client is not compatible with the server.).
Environment
- APM server 10.8
- APM Agents 2x
Resolution
1. Stop the Agent
2. Open the \core\config\IntroscopeAgent.profile
a) Add hidden property:
introscope.agent.connection.compatibility.version=10.7
b) Comment agentManager.credential as below:
#agentManager.credential=<your agent token>
Or set it to an empty value:
agentManager.credential=
c) Configure the connection to your EM 10.7. Same applies if your EM is 10.8.
agentManager.url.1=<em-10.7-host>:<em-port>
comment
#agentManager.url.2=...
4. Restart the application or monitor
For Java application in CloudFoundry, you can use 1 of the below options:
a) cf cups introscope -p '{"agent_manager_url”:”em-10.7-host:em-port", "introscope_agent_connection_compatibility_version":"10.7", "credential":"”}'
b) update the configuration using the Apps Manager as below:
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