Eclipsec message during "CAHarvestSCMV1304RefreshPackClient.exe" install

Products

• CA Harvest Software Change Manager
• CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

Any concern with this message.  

Eclipsec

Java was started but returned exit code=13
-Djava.class.path=C:\Program Files (x86)\CA\SCM\plugins\org.eclipse.equinox.launcher_1.3.0.v20140415-2008.jar
-os win32
-ws win32
-arch x86
-launcher C:\Program Files (x86)\CA\SCM\eclipsec.exe
-name Eclipsec--launcher.library C:\Program Files (x86)\CA\SCM\plugins\org.eclipse.equinox.launcher.win32.win32.x86_1.1.200.v20150204-1316\eclipse_1608.dll
-startup C:\Program Files (x86)\CA\SCM\plugins\org.eclipse.equinox.launcher_1.3.0v20140415-2008.jar
--launcher.overrideVmargs
-application org.eclipse.equinox.p2.director
-repository file:C:\Program Files (x86)\CA\SCM\Patches\v1304RefreshPack
-uninstallIU com.ca.harvest.workbench.workbenchProduct
-tag v1304RefreshPack
-destination C:\Program Files (x86)\CA\SCM\Patches\v1304RefreshPack
-profile profile
-profileProperties org.eclipse.update.install.features=true
-p2.os win32
-p2.ws win32
-p2.arch x86
-roaming
-vm C:\Program Files (x86)\CA\SCM\jre\bin\client\jvm.dll
-vmargs
-Djava.class.path=C:\Program Files (x86)\CA\SCM\plugins\org.eclipse.equinox.launcher_1.3.0.v20140415-2008.jar

Environment

Release : 13.0.3

Component : CA Harvest Software Change Manager

Cause

This can happen when performing the install using an Windows user account that is not a member of the local "Administrator" user group, and not right clicking and selecting “Run as administrator”.

Resolution

Recommend:
- Uninstall SCM Client v13.0.3
- Login to Windows with an “administrator-level” account (member of the local Administrator user group)
- Install SCM v13.0.3 making sure to use the “setup.exe” (not the msi) and running it “as administrator”
- Install the SCM v13.0.4 patch with the same method