How to monitor SDM's export servlet?

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Is there a way to monitor if the SDM PDMExport servlet is working?

 

Environment

CA Service Desk Manager 17.x

Resolution

1.  Using SOAP,  initiate a login call to CA SDM

2.  Use the SID from the login call above to get a bopsid using  getBopsid SOAP call

3.  Use the bopsid (with in 5 seconds) to login and test an export by using a URL like the one below.

Note: Replace URLs with the CA SDM Tomcat port and bopsid value from above call

http://SDMHostName.Company.com:8080/CAisd/PDMExport?bopsid=456280986&servletURL=http://SDMHostName.Company.com:8080&retUrl=http://SDMHostName.Company.com:8080/CAisd/html/export_file.html&factory=options&sort=sym&variables=LIST_NAME|Option+List&columns=sym|Option|FACTORY_LINK|yes|app_name|Application||yes|action_status|Status||yes|description|Description||yes|&definition=1001&url=http://SDMHostName.Company.com:8080/CAisd/PDMExport&where=app_name+%3D+'Call+Service+Desk'&domset=option_list&features=directories%3Dno%2Clocation%3Dno%2Ctop%3D300px%2Cleft%3D300px%2Cmenubar%3Dno%2Cstatus%3Dno%2Cheight%3D300%2Cwidth%3D450

4.  The above call creates an export of CA SDM's Administration Options Manager folder called Call Service Desk (about 3 records)

Ensure that the Excel file got generated properly