This article covers how to request the User Administrator role on the Broadcom Support Portal for your account / site.
The User Administrator role is available to customers who have pre-existing Enterprise Profiles within the Broadcom Support Portal.
Effective 08/29/2024 In the event a particular site ID has no users registered, when the first site access request to this site ID is APPROVED, the requester will also be auto-granted the User Administrator & Product Administrator role.
The role is assigned / granted at the site ID level and provides the user with the following elevated permissions:
Existing Enterprise users who wish to manage their own company's users access must agree to the Terms of Use upon requesting for this additional role. Broadcom will process the first User Administrator based on current business rules. After the first User Administrator has been assigned to the site ID, Broadcom systems will automatically route all subsequent access requests to the User Administrator for that site ID, including additional User Administrator requests. The User Administrator takes on the responsibilities of approving, updating, and revoking access for the user for a specific Support Site ID.
Notes:
To request access to the User Administrator role, follow the below steps:
Note: You should have a pre-existing Enterprise Profile before requesting this role.
The User Administrator takes on the responsibilities of approving, updating, and revoking access for the user at a specific site ID. Requests for access to a site will be routed to the User Administrator instead of to Broadcom Customer Care.
See the User Administrator Guide for more information.