Managing user permissions on the Broadcom Support Portal

Products

• Support Portal

Issue/Introduction

This article covers how to become a User Administrator (i.e. Delegated Admin) and manage user permissions on the Broadcom Support Portal.

Resolution

User Administration (also known as Delegated Admin) is an optional function that is available to Broadcom enterprise customers. It provides the ability for User Administrators to manage user access to their site IDs via Broadcom Support Portal. A User Administrator takes on the responsibility of approving, updating, and revoking access for users for a specified site ID. When a request is generated from an end-user, the User Administrator will be notified via email of the pending request.

Existing Broadcom Support Online user who wishes to manage their own company's users' access must agree to the Terms of Use upon registering for this additional role. Broadcom will process the first User Administrator based on current business rules. After the first User Administrator has been enrolled to the site ID, Broadcom systems will automatically route all subsequent access requests to the User Administrator for that site ID including additional User Administrator requests. The User Administrator takes on the responsibilities of approving, updating, and revoking access for the user for a specific Support Site ID. 

Notes:

• User Administrators will have 3 business days to accept or reject the request. If the request is not processed by the User Administrator in 3 business days, Broadcom Customer Care will process the request according to current business rules.
• In the event Broadcom receives an inquiry from an enrollee about the status of pending enrollment and there is a User Administrator to a site, we will inform the caller that the site has a UA and provide the details of the User Admin.

Requesting User Administrator access

To get access to the User Administrator, please follow the steps mentioned below

Note: You should have enterprise access for that site to become an admin.

1. Log in to the Broadcom Support Portal.
2. Once logged in, click on your name and select Request Site Access.
   
   
   
   
3. Select the Site Administrator access tab next to the Support Site ID Access.
   
   
   
   
4. Click on Update Access.
   
   
   
   
5. Click on the toggle button for the Site ID you want to become the User Administrator for.
   
   
   
   
6. After selecting the site(s) for which you want to become the User Administrator, enter supporting information in the text box, such as:
   “I need to be able to limit certain users' access to product downloads at this site."
7. Once the request is submitted, the Status will be Pending.
   
   
   
   

Note: For sites that do not have a User Administrator, Broadcom Support enrollments are managed by Broadcom Customer Care. Before you take on this responsibility, note the following:

• Once you are approved to become the User Administrator, you will be responsible for processing all enrollments for the siteIf you do not process enrollment within 3 business days (Accept or Reject), Broadcom can process enrollment per our standard business rules and will contact you before processing.
• If the enrollee does contact Broadcom inquiring about the status of a pending enrollment, we will provide the enrollee the User Administrator(s) and contact information and inform the enrollee the processing is pending approval from Site User Administrator

Delegated User Admin functions

The User Administrator takes on the responsibilities of approving, updating, and revoking access for the user at a specific Support Site ID. Requests for access to a site will be routed to the User Administrator instead of to Broadcom Customer Care. See the User Administrator Guide.

Additional Information

For further assistance, contact a Broadcom Customer Care Representative.