This article covers how to become a User Administrator (i.e. Delegated Admin) and manage user permissions on the Broadcom Support Portal.
User Administration (also known as Delegated Admin) is an optional function that is available to Broadcom enterprise customers. It provides the ability for User Administrators to manage user access to their site IDs via Broadcom Support Portal. A User Administrator takes on the responsibility of approving, updating, and revoking access for users for a specified site ID. When a request is generated from an end-user, the User Administrator will be notified via email of the pending request.
To get access to the User Administrator, please follow the steps mentioned below
Note: You should have enterprise access for that site to become an admin.
Note: For sites that do not have a User Administrator, Broadcom Support enrollments are managed by Broadcom Customer Care. Before you take on this responsibility, note the following:
The User Administrator takes on the responsibilities of approving, updating, and revoking access for the user at a specific Support Site ID. Requests for access to a site will be routed to the User Administrator instead of to Broadcom Customer Care. See the User Administrator Guide.
For further assistance, contact a Broadcom Customer Care Representative.