Request User Administrator role on the Broadcom Support Portal

Products

• Support Portal
• VMware
• Support Portal & Access Issues
• Global Customer Assistance

Issue/Introduction

This article covers how to request the User Administrator role on the Broadcom Support Portal for your account / site. 

Resolution

The User Administrator role is available to customers who have pre-existing Enterprise Profiles within the Broadcom Support Portal.

Effective 08/29/2024 In the event a particular site ID has no users registered, when the first site access request to this site ID is APPROVED, the requester will also be auto-granted the User Administrator & Product Administrator role.

The role is assigned / granted at the site ID level and provides the user with the following elevated permissions: 

• Approve / reject site access requests
• Approve / reject portal role requests (i.e. User Administrator, Product Administrator)
• Invite users to site IDs they are administrators for 
• Manage users access to Support Portal services including Licensing Key access, Software Downloads and Case Management capabilities 

Existing Enterprise users who wish to manage their own company's users access must agree to the Terms of Use upon requesting for this additional role. Broadcom will process the first User Administrator based on current business rules. After the first User Administrator has been assigned to the site ID, Broadcom systems will automatically route all subsequent access requests to the User Administrator for that site ID, including additional User Administrator requests. The User Administrator takes on the responsibilities of approving, updating, and revoking access for the user for a specific Support Site ID. 

Notes:

• In the event Broadcom receives an inquiry from a requestor about the status of pending requests and there is a User Administrator to a site, we direct the requestor to contact their User Administrator for further assistance. 
• For sites that do not have a User Administrator role, requests will be processed by Broadcom Customer Care. 
  
  

Requesting the User Administrator Role

To request access to the User Administrator role, follow the below steps:

Note: You should have a pre-existing Enterprise Profile before requesting this role.  

1. Log in to the Broadcom Support Portal.
2. From the Top Right, click on your name > Select Request Site Access.
3. Select the User Administrator tab and click the Update Access button.
   
   
   
   
4. Select the radio button next to the site ID you would like to request the role for, complete the Additional Information field, and click Save. 
   
   
   
   
5. Once your request has been approved, the Status will show Approved.
   
   
   
   

The User Administrator takes on the responsibilities of approving, updating, and revoking access for the user at a specific site ID. Requests for access to a site will be routed to the User Administrator instead of to Broadcom Customer Care.

See the User Administrator Guide for more information.