Unable to use login page of Clarity PPM after enabling SSO

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Article ID: 142875

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

After enabling SSO login in Clarity PPM, the users are no longer able to login via the Clarity PPM login page.

The error thrown is:

[en - Error][EN - ERROR]
[en - Unable to process request - Server or Network error]

Environment

Clarity PPM 15.x

Resolution

A possible workaround would be to create a new APP to be used for logging in outside the SSO.

This new APP will not have SSO enabled.

In case the SSO is going through a Load Balancer, the new APP should not be included in the Load Balancer.

To create a new APP in the same server, just clone the existing APP on the server.

To access the new APP (app2), just use a different port.

By default, app service uses port 80.

The new app (app2) would be using for instance port 81.

The URL, http:<hostname>:80, would access the app service on the Server A, and the URL http:<hostname>:81 would access the app service on Server A.

The app service (app) has SSO enabled (to be included in the load balancer).
The cloned app service (app2) does not have SSO enabled (and can be used to access directly the login page of Clarity PPM).