Client Automation - New Machine do not receive the configuration Policy
Issue/Introduction:
New Machine do not receive the configuration Policy.
In its configuration policy folder following status appears :
Computer Status: New
The computer has not registered with the Common Configuration manager yet.
Cause:
This could be caused by a problem in plugin ccsmact (Configuration and State Management agent controller) on Domain Manager
Environment:
Release : 12.9, 14.0, 14.0 SP1, 14.0 SP2, 14.0 SP3
Component : DESKTOP AND SERVER MANAGEMENT
Resolution:
1- Stop ccsmact and ccsmapi plugins on Domain Manager.
caf stop ccsmapi
caf stop ccsmact
If ccsmact has problem to stop, it could be killed with :
caf kill ccsmact
2- Start ccsmact and ccsmapi plugins on Domain Manager.
caf start ccsmapi
caf start ccsmact
3- Wait that plugin ccsmagt on new machine sends again the Hello message (every 12 hours) or restart it on new machine
caf stop ccsmagt
caf start ccsmagt