Client Automation - New Machine do not receive the configuration Policy

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Article ID: 142864

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Updated On:

Products

CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

New Machine do not receive the configuration Policy.

In its configuration policy folder following status appears :

Computer Status: New 
The computer has not registered with the Common Configuration manager yet. 

 

 

Cause

This could be caused by a problem in plugin ccsmact (Configuration and State Management agent controller) on Domain Manager

 

Environment

Release : 12.9, 14.0, 14.0 SP1, 14.0 SP2, 14.0 SP3

Component : DESKTOP AND SERVER MANAGEMENT

 

Resolution

1- Stop ccsmact and ccsmapi plugins on Domain Manager.
 
caf stop ccsmapi
caf stop ccsmact
 
If ccsmact has problem to stop, it could be killed with :
caf kill ccsmact
 
 
2- Start ccsmact and ccsmapi plugins on Domain Manager.
 
caf start ccsmapi
caf start ccsmact
 
 
3- Wait that plugin ccsmagt on new machine sends again the Hello message (every 12 hours) or restart it on new machine
 
caf stop ccsmagt
caf start ccsmagt
 
 

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