Client Automation - New Machine do not receive the configuration Policy

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

New Machine do not receive the configuration Policy.

In its configuration policy folder following status appears :

Computer Status: New 
The computer has not registered with the Common Configuration manager yet. 

 

 

Cause

This could be caused by a problem in plugin ccsmact (Configuration and State Management agent controller) on Domain Manager

 

Environment

Release : 12.9, 14.0, 14.0 SP1, 14.0 SP2, 14.0 SP3

Component : DESKTOP AND SERVER MANAGEMENT

 

Resolution

1- Stop ccsmact and ccsmapi plugins on Domain Manager.

 

caf stop ccsmapi

caf stop ccsmact

 

If ccsmact has problem to stop, it could be killed with :

caf kill ccsmact

 

 

2- Start ccsmact and ccsmapi plugins on Domain Manager.

 

caf start ccsmapi

caf start ccsmact

 

 

3- Wait that plugin ccsmagt on new machine sends again the Hello message (every 12 hours) or restart it on new machine

 

caf stop ccsmagt

caf start ccsmagt