ica_response reporting server connect as failed

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Log has: 

MAIN : Token: max_sessions_reachedCiTypeID: 3.53.2 CiName: <robot name>_Max_Sessions_Reached

Cause

There are more profiles than concurrent sessions set. 

 

Environment

Release : 9.0.2

Component : UIM - ICA_RESPONSE

Resolution

In the configure gui the setting for Maximum Concurrent Sessions: specifies the number of profiles that the probe can execute simultaneously.

Each profile creates a different session for the given user on the Citrix server. 
Default: 5 , so if more profiles are added max sessions needs to be increased. 

Additional Information

The probe cfg file has it as:

<setup>
   loglevel = 3
   max_sessions = 5