ica_response reporting server connect as failed

Article Id: 142860

Status: Published

Updated On: 09-01-2020 16:37

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES , DX Infrastructure Management

Issue/Introduction:

Log has:

MAIN : Token: max_sessions_reachedCiTypeID: 3.53.2 CiName: <robot name>_Max_Sessions_Reached

Cause:

There are more profiles than concurrent sessions set.

Environment:

Release : 9.0.2

Component : UIM - ICA_RESPONSE

Resolution:

In the configure gui the setting for Maximum Concurrent Sessions: specifies the number of profiles that the probe can execute simultaneously.

Each profile creates a different session for the given user on the Citrix server.
Default: 5 , so if more profiles are added max sessions needs to be increased.

Additional Information:

The probe cfg file has it as:

<setup>
loglevel = 3
max_sessions = 5