Clarity PPM: ORA-12660 Encryption or crypto-checksumming parameters incompatible error when connecting to database

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Article ID: 142857

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

The CSA > Database page shows the status as unavailable.

Upon running the command: admin general view-config

Error ORA-12660: Encryption or crypto-checksumming parameters incompatible

is displayed.

Cause

This is due to Clarity PPM with Oracle Database Encryption (On-Premise Only) being set.

 

Environment

Clarity 15.7.1+

 

Resolution

The Database team configured the Oracle Net Encryption 

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/clarity-project-and-portfolio-management-ppm-on-premise/15-7-1/installing-and-upgrading/configure-clarity-ppm-with-oracle-database-encryption.html#concept.dita_7ab1278be911f98f7371f676f436d2d4fe01091b_ConfigureOracleNetEncryption

 

The resolution is to have the JDBC URL reflect the type of encryption set.