User doesn’t have the print option on the drop down when they select a report with Web Viewer 12.1

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Article ID: 142845

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Updated On:

Products

CA Output Management Web Viewer

Issue/Introduction

One of my users doesn’t have the print option on the drop down when they select a report.

 

What can be causing this?

 

 

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

  1. Make sure the user is using IE
  2. Have the user clean the browser