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"Error Creating User In Jaspernull" when attempting to access JasperSoft
Article ID: 142807
Updated On:
Products
CA Service Desk Manager
CA Service Management - Service Desk Manager
Issue/Introduction
When attempting to access JasperSoft via xFlow/Insights, receive the following error:
Error Creating User In Jaspernull
Environment
JasperSoft 6.4.x and 7.x
All Supported Windows Operating Systems
Resolution
Check to see if the following file is missing from the CA Business Intelligence\apache-tomcat\webapps\jasperserver-pro\WEB-INF directory on the JasperSoft server:
applicationContext-externalAuth-template-mt.xml
Not having this file in place has been known to cause the error
You can find that file <Jasper media directory>\samples directory, i.e.
a. applicationContext.xml
b. applicationContext-externalAuth-LDAP-mt.xml
c. applicationContext-externalAuth-template-mt.xml
d. js.externalAuth.properties
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