"Error Creating User In Jaspernull" when attempting to access JasperSoft

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

When attempting to access JasperSoft via xFlow/Insights, receive the following error:

Error Creating User In Jaspernull

Environment

JasperSoft 6.4.x and 7.x

All Supported Windows Operating Systems

Resolution

Check to see if the following file is missing from the CA Business Intelligence\apache-tomcat\webapps\jasperserver-pro\WEB-INF directory on the JasperSoft server:

applicationContext-externalAuth-template-mt.xml

Not having this file in place has been known to cause the error