We would like to know if there is any way to validate if the correct ServiceDesk Asset ID UUID is being sent to Service Desk from Spectrum.
Release : 10.x
Component : Spectrum Core / SpectroSERVER
To enable Service Desk integration debug, we can do the following:
1. go to OneClick Administration Web Page > Debugging > Web Server Debug (runtime)
2. Scroll down the list of avail tomcat debugs and locate "Service Desk Integration" Debug
3. Set the debug "On"
4. on bottom of page, click "Max" and "Apply"
You can then reproduce the issue, and check the Spectrum Tomcat logs (catalina.out or stdout.log files located in $SPECROOT/tomcat/logs).
This can be compared to:
Logon to Spectrum OC console -> model -> component detail panel --> attributes tab -> Filter for "ServiceDesk_Asset_ID" attribute