Spectrum Oneclick device is showing suppressed condition even though it is up and SNMP query is successful. Verify there are no event customizations in $SPECROOT/custom/Events that generate a suppressed alarm. All connected devices are up (green) and the suppressed device has successful SNMP response. Management agent lost events generate and clear within seconds and generate every poll interval. Sometimes there is an alarm, and sometimes there is no alarm.
|Jan 7, 2020 5:19:04 AM PST||Cisco_device1||Device Cisco_device1 of type Rtr_Cisco is again responding to primary management requests.|
|Jan 7, 2020 5:19:03 AM PST||Cisco_device1||Device Cisco_device1 of type Rtr_Cisco is no longer responding to primary management requests (e.g. SNMP), but appears to be responsive to other communication protocol (e.g. ICMP).|
Release : 10.4
Component : Spectrum Core / SpectroSERVER
Destroy and recreate the model in the Spectrum OneClick Topology:
This could also be due to database cache. To try and resolve the issue without destroying and recreating the model, you can save, initialize, and reload the SpectroSERVER database: