Spectrum Oneclick device is showing suppressed condition even though it is up

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

Spectrum Oneclick device is showing suppressed condition even though it is up and SNMP query is successful.  Verify there are no event customizations in $SPECROOT/custom/Events that generate a suppressed alarm.  All connected devices are up (green) and the suppressed device has successful SNMP response.  Management agent lost events generate and clear within seconds and generate every poll interval. Sometimes there is an alarm, and sometimes there is no alarm.

For example:

	Jan 7, 2020 5:19:04 AM PST	Cisco_device1	Device Cisco_device1 of type Rtr_Cisco is again responding to primary management requests.
	Jan 7, 2020 5:19:03 AM PST	Cisco_device1	Device Cisco_device1 of type Rtr_Cisco is no longer responding to primary management requests (e.g. SNMP), but appears to be responsive to other communication protocol (e.g. ICMP).

Environment

Release : 10.4

Component : Spectrum Core / SpectroSERVER

Cause

Corrupted Model

Resolution

Destroy and recreate the model in the Spectrum OneClick Topology:

Make sure you have the IP Address and the community string of the model.  The IP can be obtained by looking in the Component Detail under General Information and the community string is under the "CA Spectrum Modeling Information" view.

Once you have that, just click the X to destroy the model (or right click and select Delete).

To recreate the model, select the New Model By IP icon in the topology view, then enter the IP and the Community String.  Be sure to select the Discover Connections box at the bottom and then click the OK button:

Additional Information

This could also be due to database cache.  To try and resolve the issue without destroying and recreating the model, you can save, initialize, and reload the SpectroSERVER database:

a.  Save the SSdb
b.  Stop the SpectroSERVER and processd
c.  Start only the processd back up
d.  Navigate to the $SPECROOT/SS folder
e.  Execute as the spectrum install user: 
 ../SS-Tools/SSdbload -ic legacy.SSdb
f.  Reload the db from step a - if the file is zipped be sure to unzip it: 
../SS-Tools/SSdbload -cm ../SS-DB-Backup/savefile_file_from_step_a
g.  Start the SS