Spectrum Oneclick device is showing suppressed condition even though it is up

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Article ID: 142772

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Updated On:

Products

CA Spectrum

Issue/Introduction

Spectrum Oneclick device is showing suppressed condition even though it is up and SNMP query is successful.  Verify there are no event customizations in $SPECROOT/custom/Events that generate a suppressed alarm.  All connected devices are up (green) and the suppressed device has successful SNMP response.  Management agent lost events generate and clear within seconds and generate every poll interval. Sometimes there is an alarm, and sometimes there is no alarm.

For example:

  Jan 7, 2020 5:19:04 AM PST Cisco_device1 Device Cisco_device1 of type Rtr_Cisco is again responding to primary management requests.
  Jan 7, 2020 5:19:03 AM PST Cisco_device1 Device Cisco_device1 of type Rtr_Cisco is no longer responding to primary management requests (e.g. SNMP), but appears to be responsive to other communication protocol (e.g. ICMP).

Cause

Corrupted Model

Environment

Release : 10.3

Component : Spectrum Core / SpectroSERVER

Resolution

Destroy and recreate the model in the Spectrum OneClick Topology:

Make sure you have the IP Address and the community string of the model.  The IP can be obtained by looking in the Component Detail under General Information and the community string is under the "CA Spectrum Modeling Information" view.

Once you have that, just click the X to destroy the model (or right click and select Delete).

To recreate the model, select the New Model By IP icon in the topology view, then enter the IP and the Community String.  Be sure to select the Discover Connections box at the bottom and then click the OK button: