Session Summary Versus Session Details give different times.

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Article ID: 142753

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Updated On:

Products

CA Application Experience Analytics SaaS (AXA)

Issue/Introduction

Seeing two different times for a session at the summary and details level. Why is this?

Cause

The session times use different definitions.

Environment

Release : SAAS

Component : CA APP EXPERIENCE ANALYTICS SAAS

Resolution

 
In the session summary page, the length of the session is calculated based on the formula "session_length = last_updated_time  - session_start_time"  & In session details page, the length of the session is calculated based on the formula "session_length =sessionEndTime - sessionStartTime".
 
So it s possible that last_updated_time is not current. This should not happen that often and is under investigation by Engineering.