CAPC wrongly deduplicating two separate devices

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

xxxxxxx.netops.xxxxxx.com - IP 172.17.121.2

XXXXX-XX.XXX.NET - IP 97.69.192.45

What I believe is happening is that because XXXXX-XX.XXX has the IP 172.17.121.2 on one of its secondary interfaces, the two devices are getting merged into one. If I delete both devices from the DA and then re-discover them one by one, the DA will see that the devices are separate. However, after a sync cycle PC will merge the two records and sync that back to the DA, so the record for XXXXX-XX.XXX wrongly takes on the name of xxxxxxx.netops.xxxxxx even on the DA. I need some assistance with getting these devices to stop deduplicating wrongly.

Environment

Release : 3.6

Component : IM Reporting / Admin / Configuration

Resolution

Fixed in CAPM 3.6.8+ and 3.7.2+