Spectrum Gateway probe overwriting Spectrum alarm trouble ticket id attribute.

Article Id: 142740

Status: Published

Updated On: 08-01-2020 09:12

Products:

CA Spectrum , CA Spectrum - OneClick , CA Spectrum - Reporting , CA Spectrum - Integrations , CA Spectrum - Discovery, Devices & Modeling , CA Spectrum - Core / SpectroSERVER , CA Spectrum - Alarms & Event Management , CA eHealth

Issue/Introduction:

The customer enabled the ServiceNow ServiceDesk integration with Spectrum and noticed that while it was creating alarms in ServiceNow the trouble_ticket_id alarm attribute did not contain a link to the ServiceNow ticket.

Cause:

The UIM integration was also enabled and the Spectrum Gateway probe was overwriting the trouble_ticket_id alarm attribute in Spectrum.

Environment:

Release : 10.4

Component : Spectrum Core / SpectroSERVER

UIM 9.0.2

Resolution:

This is resolved with Spectrum Gateway 8.67 HF4. This version of the Spectrum Gateway probe will no longer overwrite the Spectrum alarm trouble_ticket_id attribute.