Client Automation - Deployment Wizard - Unexpected TELNET prompt

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Article ID: 142682

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Updated On:

Products

CA Client Automation

Issue/Introduction

Deployment Job for Windows ITCM Agent using Deployment wizard remains in status "Deploying primer" during several minutes.
 



Then it fails with error "Unexpected TELNET prompt."
 

 


This problem could indicate a CAM installation problem on target machine.

On target machine check if CAM is correcly installed and running fine.

  • Check if following command is working fine :
camstat -n

If camstat is not a recognized command :



check under C:\Program Files (x86)\CA\SC\CAM\bin that there are only few files.
 



This indicates that CAM is not correcly installed.
 
  • If all is correct in above checking, check if file C:\Program Files (x86)\CA\SC\CAM\camclient.cfg contain a line for DMPRIMER_12.0 :




If the line is not present, there is a CAM installation problem too.

 

Environment

Client Automation - All versions

Target machine running on Windows OS

Resolution

In order to resolve the CAM installation problem do this :
 

  •  Delete the registry key :



HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CAMessageQueuing
(or HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CAMessageQueuing on Windows 32 Bits).
 



  • Delete the directory C:\Program Files (x86)\CA\SC\CAM


 

  •  Under Control Panel/Programs/Programs and Features, uninstall "CA DSM DMPrimer"


 

         If CA DSM DMPrimer does not appear in Add/Remove Program, check that it is properly uninstalled by checking if the following registry keys exist. If any of these keys exist, delete it.

 



HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A312C331-2E7A-42E1-9F31-902920C402EE}
(or HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A312C331-2E7A-42E1-9F31-902920C402EE} on Windows 32 bits)

HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\133C213AA7E21E24F9130992024C20EE
(or HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\133C213AA7E21E24F9130992024C20EE} on Windows 32 bits)

HKEY_CLASSES_ROOT\Installer\Products\133C213AA7E21E24F9130992024C20EE
 



  •  Then attempt again the installation with Deployment Wizard.

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