Client Automation - Deployment Wizard - Unexpected TELNET prompt

Products

• CA Client Automation

Issue/Introduction

Deployment Job for Windows ITCM Agent using Deployment wizard remains in status "Deploying primer" during several minutes.
 

Then it fails with error "Unexpected TELNET prompt."
 

 

Cause:

This problem could indicate a CAM installation problem on target machine.

On target machine check if CAM is correcly installed and running fine.

• Check if following command is working fine :

camstat -n

If camstat is not a recognized command :

check under C:\Program Files (x86)\CA\SC\CAM\bin that there are only few files.
 

This indicates that CAM is not correcly installed.

 

• If all is correct in above checking, check if file C:\Program Files (x86)\CA\SC\CAM\camclient.cfg contain a line for DMPRIMER_12.0 :

If the line is not present, there is a CAM installation problem too.

 

Environment

Client Automation - All versions

Target machine running on Windows OS

Resolution

In order to resolve the CAM installation problem do this :
 

•  Delete the registry key :

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CAMessageQueuing
(or HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CAMessageQueuing on Windows 32 Bits).
 

• Delete the directory C:\Program Files (x86)\CA\SC\CAM

 

•  Under Control Panel/Programs/Programs and Features, uninstall "CA DSM DMPrimer"

 

         If CA DSM DMPrimer does not appear in Add/Remove Program, check that it is properly uninstalled by checking if the following registry keys exist. If any of these keys exist, delete it.

 

HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A312C331-2E7A-42E1-9F31-902920C402EE}
(or HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A312C331-2E7A-42E1-9F31-902920C402EE} on Windows 32 bits)

HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\133C213AA7E21E24F9130992024C20EE
(or HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\133C213AA7E21E24F9130992024C20EE} on Windows 32 bits)

HKEY_CLASSES_ROOT\Installer\Products\133C213AA7E21E24F9130992024C20EE
 

•  Then attempt again the installation with Deployment Wizard.