Process Automation does not run any process and logs shows ORA-016543 and ORA-01654

Products

• CA Service Desk Manager
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction
• Process Automation Manager

Issue/Introduction

Process Automation does not run any process. 

c2o.log shows the following error:

Caused by: java.sql.BatchUpdateException: ORA-01654: unable to extend index PAMRUNTIME.SYS_C005349 by 128 in tablespace <Tablespace Name>

ERROR [org.hibernate.util.JDBCExceptionReporter] [e7-b6cdb80c5aa3] ORA-01653: unable to extend table PAMRUNTIME.C2ORUNTIMEOBJECTS by 128 in tablespace <Tablespace Name>

Cause

Tablespace is full

Environment

Release : 4.3

Component : PROCESS AUTOMATION CONTENT FOR SDM

Resolution

Work with your dba to fix the issue related to the tablespace. There are some suggestions noted in the following documents:

http://www.dba-oracle.com/t_ora_01653_unable_to_extend_table_string_string_by_string_in_tablespace_string.htm

http://dba-oracle.com/t_ora_01654.htm