Process Automation does not run any process and logs shows ORA-016543 and ORA-01654

Article Id: 142670

Status: Published

Updated On: 16-01-2020 16:28

Products:

CA Service Desk Manager , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Desk Manager - Mobile Application , CA Service Desk Manager - Xtraction , Process Automation Manager

Issue/Introduction:

Process Automation does not run any process.

c2o.log shows the following error:

Caused by: java.sql.BatchUpdateException: ORA-01654: unable to extend index PAMRUNTIME.SYS_C005349 by 128 in tablespace <Tablespace Name>

ERROR [org.hibernate.util.JDBCExceptionReporter] [e7-b6cdb80c5aa3] ORA-01653: unable to extend table PAMRUNTIME.C2ORUNTIMEOBJECTS by 128 in tablespace <Tablespace Name>

Cause:

Tablespace is full

Environment:

Release : 4.3

Component : PROCESS AUTOMATION CONTENT FOR SDM

Resolution:

Work with your dba to fix the issue related to the tablespace. There are some suggestions noted in the following documents:

http://www.dba-oracle.com/t_ora_01653_unable_to_extend_table_string_string_by_string_in_tablespace_string.htm

http://dba-oracle.com/t_ora_01654.htm