Cannot download the holddata from CA Support Online

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Article ID: 142659

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Updated On:

Products

CA SYSVIEW Performance Management CA Common Services for z/OS

Issue/Introduction

Trying to run a JCL to receive the HOLDDATA for Vanguard GMI install.  This is to stand up the graphical/web based user interface for SYSVIEW. 

Here is the JCL to connect to ftp.broadcom.com and get the HOLDDATA: 

JCL:

//HOLDFTP EXEC PGM=FTP,PARM='(EXIT=08'
//*SYSTCPD  DD DISP=SHR,DSN=...
//SYSPRINT DD  SYSOUT=*
//OUTPUT   DD  SYSOUT=*
//INPUT    DD  *
ftp.broadcom.com 21
anonymous
emailaddress
cd /pub/HoldData/
dir
asc
locsite LR=80 REC=FB BLOCKSI=3120
locsite PRI=20 SEC=10 CY
GET ALL-HOLDDATA.TXT 'PRODHLQ.CAI.ALL.HOLDDATA' (REPLACE
quit
/*
//

FTP job fails with EZA2589E as shown here:

 

Cause

The problem is caused by ftp.broadcom.com not defined in the DNS and/or blocked by the firewall.

Environment

SYSVIEW 15.0 & 16.0 - COMMON SERVICES 14.1 & 15.0 - z/OS supported releases - 

 

Resolution

Defined ftp.broadcom.com in the DNS and/or check if it is not blocked by the firewall.
Once this is done, you can rerun the JCL just above to get the HOLDDATA.

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