PAM Action Macros from SDM give error Malformed for ITPAM Service

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

SDM PAM macros cannot be triggered anymore and give an error:

Malformed for ITPAM Service

 

SDM stdlogs shows:

01/06 12:36:28.21 SDMHostName       spelsrvr             5300 ERROR        macro.spl             1017 Error creating ITPAM workflow (/ITPAM_Process_Path/PAM_ProcessName): Malformed for ITPAM Service

 

Environment

Release : 17.1 and up

Component : SERVICE DESK MANAGER

Cause

SDM Options for PAM in NX.env maybe corrupt.

Resolution

Deinstall and Re-Install SDM PAM options from SDM -> Administration -> Options Manager -> CA ITPAM Workflow

 

Restart SDM Service (or appropriate flow to get options transitioned to application servers via version control)