System Error when Converting an Idea with a blank Attachment

Article Id: 142649

Status: Published

Updated On: 31-01-2020 11:21

Products:

Clarity PPM SaaS

Issue/Introduction:

When an Idea having a blank attachment is converted to a project, the project gets created, but a System Error occurs and the file does not get copied over.

Steps to Reproduce:

1. Create an attachment attribute on the Investment object
2. Add the attribute to the Idea create and/or edit view
3. Create a new Idea
4. Upload an empty 0kb file to the attachment field on the Idea
5. Save the Idea
6. Approve the Idea and Convert it to a Project
7. If needed, edit any of the fields on the Create Project screen
8. Click on Save to create the project

Expected Results: The project gets created without error
Actual Results: A project gets created, but a System Error is thrown and the file does not copy over.

Cause:

Caused by DE52583

Environment:

Release : 15.6.1 - 15.7.1

Component : CA PPM SAAS STUDIO

Resolution:

DE52583 is targeted to be fixed in the upcoming 15.8 release.