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Unable to Install CA EEM
Article ID: 142620
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
Installation of EEM failed with error message "CA Directory Installation Failed".
Error message:
CA Directory installation log: 01/02/20 15:55:36 Command line: 'RESPONSE_FILE=cadir.rsp' Args being passed: ETRDIRBASEPATH="D:\CA\Directory" ADDLOCAL=DXServer UI_LEVEL=1 ETRDIR_CONFIGURE_DXADMIND=0 ETRDIR_DXSERVER_SAMPLES=1 RESPONSE_FILE=cadir.rsp Using restore location of '' Restore will not run, we are not in migrate mode CA Directory installation log ended: 01/02/20 15:55:51 CA Directory installation log: 01/02/20 16:00:11 Command line: 'RESPONSE_FILE=cadir.rsp' Args being passed: ETRDIRBASEPATH="D:\CA\Directory" ADDLOCAL=DXServer UI_LEVEL=1 ETRDIR_CONFIGURE_DXADMIND=0 ETRDIR_DXSERVER_SAMPLES=1 RESPONSE_FILE=cadir.rsp Installation Failed - Fatal error during installation. Package 'C:\Users\Arpita_Bhanja\AppData\Local\Temp\442256.tmp\dxserver\windows\CA Directory.msi'. CA Directory installation log ended: 01/02/20 16:00:19
Environment
Release : 17.2
Component : CA SERVICE MGT EMBEDDED ENTITLEMENTS MANAGER
Resolution
# Restart the VMWare image/ Reboot the Server.
Additional Information
Feedback
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