Unable to Install CA EEM

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

 

Installation of EEM failed with error message "CA Directory Installation Failed". 

 

Error message:

CA Directory installation log: 01/02/20 15:55:36
Command line: 'RESPONSE_FILE=cadir.rsp'
Args being passed: ETRDIRBASEPATH="D:\CA\Directory" ADDLOCAL=DXServer UI_LEVEL=1 ETRDIR_CONFIGURE_DXADMIND=0 ETRDIR_DXSERVER_SAMPLES=1 RESPONSE_FILE=cadir.rsp
Using restore location of ''
Restore will not run, we are not in migrate mode
CA Directory installation log ended: 01/02/20 15:55:51
CA Directory installation log: 01/02/20 16:00:11
Command line: 'RESPONSE_FILE=cadir.rsp'
Args being passed: ETRDIRBASEPATH="D:\CA\Directory" ADDLOCAL=DXServer UI_LEVEL=1 ETRDIR_CONFIGURE_DXADMIND=0 ETRDIR_DXSERVER_SAMPLES=1 RESPONSE_FILE=cadir.rsp
Installation Failed - Fatal error during installation. Package 'C:\Users\Arpita_Bhanja\AppData\Local\Temp\442256.tmp\dxserver\windows\CA Directory.msi'.
CA Directory installation log ended: 01/02/20 16:00:19

 

 

 

Environment

Release : 17.2

Component : CA SERVICE MGT EMBEDDED ENTITLEMENTS MANAGER

Resolution

# Restart the VMWare image/ Reboot the Server.

Additional Information

https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=742973