PIM(SAM) all: jbosssvc.exe application error

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Article ID: 142612

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Updated On:

Products

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM)

Issue/Introduction

In Windows Application Event log, following error is occurred while shutting down jboss service by OS command. 
ERROR, Application Error,1000,(100),
  Faulting application name: jbosssvc.exe, version: 1.2.3.0, time stamp: 0x4909b062 
  Faulting module name: ntdll.dll, version: 6.2.9200.22753, time stamp: 0x5ccb9fed
  Exception code: 0xc0000005 
  Fault offset: 0x0002a3a0
  Faulting process id: xxx
  Faulting application start time: xxxx 
  Faulting application path: C:\jboss-4.2.3.GA\bin\jbosssvc.exe 
  Faulting module path: C:\Windows\SYSTEM32\ntdll.dll 
  Report Id: xxxxx

Cause

This module is provided by 3rd party.

So, CA cannot investigate  for root cause.

Environment

Release : 12.8 or all

Component : CA ControlMinder - Privileged Passwords

Resolution

this message is occurred during shutdown JBoss service.

But jboss service is completed shutdown In server.log.

So, there is no needed action for this message.