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PIM(SAM) all: jbosssvc.exe application error

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Article ID: 142612

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Updated On:

Products

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM)

Issue/Introduction

In Windows Application Event log, following error is occurred while shutting down jboss service by OS command. 
ERROR, Application Error,1000,(100),
  Faulting application name: jbosssvc.exe, version: 1.2.3.0, time stamp: 0x4909b062 
  Faulting module name: ntdll.dll, version: 6.2.9200.22753, time stamp: 0x5ccb9fed
  Exception code: 0xc0000005 
  Fault offset: 0x0002a3a0
  Faulting process id: xxx
  Faulting application start time: xxxx 
  Faulting application path: C:\jboss-4.2.3.GA\bin\jbosssvc.exe 
  Faulting module path: C:\Windows\SYSTEM32\ntdll.dll 
  Report Id: xxxxx

Environment

Release : 12.8 or all

Component : CA ControlMinder - Privileged Passwords

Cause

This module is provided by 3rd party.

So, CA cannot investigate  for root cause.

Resolution

this message is occurred during shutdown JBoss service.

But jboss service is completed shutdown In server.log.

So, there is no needed action for this message.