Issue/Introduction:
Auto-start process is not kicking off for some or all expected instances
Cause:
If the process is associated to a certain partition the object instance needs to be in that partition, or the process needs to be updated to include partitions that are ancestors and descendants.
Environment:
Release : All Supported Releases
Component : CA PPM BUSINESS PROCESS MANAGEMENT
Resolution:
- Check to see if the process is associated with one particular partition.
- If so, update the process to be associated at all applicable levels:
- Partition, Ancestors and descendants
Additional Information:
- See KB 141061 - How to search for known Clarity PPM Issues using Self Service
Other known causes of auto start issues:
- 24489 - The process on timesheet does not get initiated due to required access missing
- KB000009205 - If using XOG, defect fixed in CA PPM 15.4 and higher
- 113283 - Process does not kick off on Auto-Start in PPM