After restarting SOI Manager services, the MTC connector fail to start and it shows as "Offline" in UI
Service Operations Insight (SOI) Manager - 4.x
Following exceptions found in \SOI\jsw\logs\SAM-IntegrationServices_wrapper.log and the file size is Zero KB
Reading config file: D:\CA\SOI\resources\Configurations\mtc_<ServerName>.xml
[Fatal Error] :-1:-1: Premature end of file.
Error parsing configuration file!!
Error parsing configuration file!!
org.xml.sax.SAXParseException; Premature end of file.
The MTC Connector configuration file was corrupt and file size is 0 KB
Follow these steps to fix this problem
1) Stop "CA SOI Integration Services" on the Manager server
2) Copy "\SOI\resources\Configurations\mtc_<ServerName>.xml from backup or copy it from another SOI manager and make necessary changes like Hostname, password etc
3) Start "CA SOI Integration Services"