ServletExec not starting

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On Agents (SiteMinder)
• CA Single Sign On Federation (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• SITEMINDER

Issue/Introduction

After an unexpected windows shutdown ServletExec not starting. Server had to be removed from F5 pool.

Environment

Release : 12.52

Component : SITEMINDER -POLICY SERVER

Resolution

The java at being used by ServletExec seemed to have been partially uninstalled.

Copied the same java directory from the working server and ServletExec started properly.

I suggested customer zips up this java directory and keeps it in a safe place to have an easy restore if needed again.