ServletExec not starting

Article Id: 142553

Status: Published

Updated On: 05-01-2020 20:44

Products:

CA Single Sign On Secure Proxy Server (SiteMinder) , AXIOMATICS POLICY SERVER , CA Single Sign On Agents (SiteMinder) , SITEMINDER , CA Single Sign On Federation (SiteMinder) , CA Single Sign On SOA Security Manager (SiteMinder) , SITEMINDER

Issue/Introduction:

After an unexpected windows shutdown ServletExec not starting. Server had to be removed from F5 pool.

Environment:

Release : 12.52

Component : SITEMINDER -POLICY SERVER

Resolution:

The java at being used by ServletExec seemed to have been partially uninstalled.

Copied the same java directory from the working server and ServletExec started properly.

I suggested customer zips up this java directory and keeps it in a safe place to have an easy restore if needed again.