ServletExec not starting

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Article ID: 142553

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

After an unexpected windows shutdown ServletExec not starting. Server had to be removed from F5 pool.

Environment

Release : 12.52

Component : SITEMINDER -POLICY SERVER

Resolution

The java at being used by ServletExec seemed to have been partially uninstalled.

Copied the same java directory from the working server and ServletExec started properly.

I suggested customer zips up this java directory and keeps it in a safe place to have an easy restore if needed again.