This article will show you when the raise concern button becomes active and how to raise concern for a case.
Once a case has reached its eligibility for a Case Concern, the case concern button becomes active to be raised against it.
If you would like to raise a concern, open the case on Support Portal and click on Raise Concern Button.
Note: It only allows one case concern to be created for a case per 24 hour period.
If you need any assistance, please contact a Broadcom Customer Care.