Users unable to retrieve job information in WCC

Users unable to retrieve job information in WCC - authentication error

Article Id: 142508

Status: Published

Updated On: 06-01-2020 02:51

Products:

CA Workload Automation AE - Business Agents (AutoSys) , CA Workload Automation AE - System Agent (AutoSys) , CA Workload Automation AE - Scheduler (AutoSys) , CA Workload Automation Agent , CA Workload Automation AE

Issue/Introduction:

There is an AD account SCHEDULER2 that is used to authenticate with EEM for WCC. There are 2 separate WCC instances that use the same AD account for authentication. 1 instance is working (P01) and 2nd instance (ACE) is not authenticating.

Environment:

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Resolution:

Modify Security Cache Timeout from 60 to 120 in configuration tab under View/Modify Preferences select Monitoring -

Stop the WCC services -

Re-start the application server -

Start the WCC services