Users unable to retrieve job information in WCC - authentication error

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation Agent
• CA Workload Automation AE

Issue/Introduction

There is an AD account SCHEDULER2 that is used to authenticate with EEM for WCC. There are 2 separate WCC instances that use the same AD account for authentication. 1 instance is working (P01) and 2nd instance (ACE) is not authenticating. 

Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Resolution

Modify Security Cache Timeout from 60 to 120 in configuration tab under View/Modify Preferences select Monitoring -

Stop the WCC services -

Re-start the application server -

Start the WCC services