ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Unable to execute RemoteEngineerTool - CARE

book

Article ID: 142472

calendar_today

Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We attempted to run the remote engineer with sudo and got the below error message:

$ sudo ./RemoteEngineer/re.sh

Creating Data Collector CARE package...

RE config at: conf/config.properties does not exist at (eval 781) line 24.

Cause

re.sh REQUIRES it be run from RemoteEngineer directory itself

We didn't design it to correctly find files based on ARGV[0] which is path/filename of CARE program

Based on:

conf/config.properties File:

it is looking for it in: /conf/config.properties

and not

/opt/CA/PerformanceCenter/RemoteEngineer/conf/config.properties

Environment

Release : 3.7.x

Component : IM Reporting / Admin / Configuration

Resolution

The config.properties error is usually caused by not running re.sh from its home directory.

Please go the correct path to execute the re.sh
<install_home>/RemoteEngineer/

For example:

cd /opt/CA/PerformanceCenter/RemoteEngineer

./re.sh