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Service Desk Manager 'GO' button Knowledge search shows retired documents.
Article ID: 142458
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
The Go search option in SDM shows 'Retired' Knowledge Documents when you do you're 1st search. After you perform the 1st initial search, all following searches will be only 'Published'. We did a work around, by removing the Knowledge from the GO drop down list. This problem appears to happen primarily in Internet Explorer.
Environment
Release : 17.1
Component : SERVICE DESK MANAGER
Resolution
This problem is resolved in the latest patch, which currently is 17.1 Rollup 6.
There doesn't appear to be a specific "defect" record for this problem to reference, it's likely resolved as a result of another fix.
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