Service Desk Manager - Need to Identify Users with "Avoid Popups" Preference

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

I need to query how many uses have "Avoid Popups" checked in their user preferences

The database field  usp_preferences  has the data, however, the values are difficult to interpret.

 

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution

The values are created based on a combinated of different web preferences and their values added together the values correlate as follows:

1 - reduce popups
2 - close log reader
4 - scoreboard counts left
8 - using screen reader
16 - retain tenant
32 - disable mouse over preview

So for example, if somebody had "reduce popups" and "disable mouse over preview" checked their value would be "33".