Service Desk Manager - Need to Identify Users with "Avoid Popups" Preference

Article Id: 142457

Status: Published

Updated On: 31-12-2019 14:53

Products:

CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

I need to query how many uses have "Avoid Popups" checked in their user preferences

The database field usp_preferences has the data, however, the values are difficult to interpret.

Environment:

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution:

The values are created based on a combinated of different web preferences and their values added together the values correlate as follows:

1 - reduce popups
2 - close log reader
4 - scoreboard counts left
8 - using screen reader
16 - retain tenant
32 - disable mouse over preview

So for example, if somebody had "reduce popups" and "disable mouse over preview" checked their value would be "33".