Service Desk Manager - Need to Identify Users with "Avoid Popups" Preference
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Article ID: 142457
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Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
I need to query how many uses have "Avoid Popups" checked in their user preferences
The database field usp_preferences has the data, however, the values are difficult to interpret.
Environment
Release : 17.1
Component : SERVICE DESK MANAGER
Resolution
The values are created based on a combinated of different web preferences and their values added together the values correlate as follows:
1 - reduce popups
2 - close log reader
4 - scoreboard counts left
8 - using screen reader
16 - retain tenant
32 - disable mouse over preview
So for example, if somebody had "reduce popups" and "disable mouse over preview" checked their value would be "33".
Feedback
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Yes
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No