Error Occurred, please contact system administrator in Classic UI Post Upgrade

Article Id: 142431
Status: Published
Updated On: 31-12-2019 10:55
Products:
Clarity PPM SaaS , Clarity PPM SaaS , STARTER PACK-CLARITY PPM , Clarity PPM SaaS
Issue/Introduction:

The below error message keeps popping up every time I click on any screen in the classic UI after upgrading to Clarity PPM 15.7:

Error Occurred, please contact system administrator

Environment:

Release : 15.7

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution:

  1. Flush the Clarity PPM cache (see steps to do this at: KB 98199)
  2. If the above doesn't help, also clear the browser cache

Additional Information:

See KB: 141061: How to search for known Clarity PPM Issues using Self Service

See KB 142432: Permissions reset/not working post upgrade for multiple objects including Project