Not able to remove DX NetOps

Products

• CA Infrastructure Management
• CA Performance Management
• Network Observability

Issue/Introduction

Running "sudo ./Uninstall_PerformanceCenter" fails.

This is a new install. I completed the installation of Portal, but my session timed out when the installation completed, before I can hit the ENTER.
 
InstallLogs show no error. But I cant bring up SSO
 
When I tried to uninstall it, the uninstall script did not seem to work, it will return within seconds and nothing has been uninstall (it seems like).

Environment

All supported DX NetOps Performance Management Portal web server releases

Cause

Failed, broken or corrupted installs may not successfully remove themselves with the documented ./Uninstall_PerformanceCenter command.

Resolution

The following steps can be taken to manually remove or uninstall the Portal web server.

These steps should only be necessary when a failed install also fails to properly uninstall with the ./Uninstall script run.

Default paths are shown where referenced. Change to match your custom path if one was used.

• Clean up the /tmp directory removing unnecessary files.
  • If using IATEMPDIR empty the alternate tmp dir used.
• Remove the /opt/CA directory and everything underneath it. If a new install run will be executed after the clean up allow it to create the install home new.
  • Sample command would be "rm -rf /opt/CA"
• Delete the /var/.com.zerog.registry.xml file
• Delete the following files from /etc/systemd/system
  • caperfcenter_console.service
  • caperfcenter_devicemanager.service
  • caperfcenter_eventmanager.service
  • caperfcenter_sso.service
  • mysql.service
• Delete the /etc/my.cnf file

After removing these items a new run of the installer should behave as if it's a new first run install asking all the appropriate questions. See the Install NetOps Portal documentation for additional information.

Additional Information

See the Uninstall NetOps Portal documentation for additional details.

The Uninstaller still leaves the MySQL data directory (by default in /opt/mysql) in place. So to get rid of it, you can delete it manually.