Error 500 when adding a password protected .pptx file to an attachment type attribute

Article Id: 142385

Status: Published

Updated On: 10-01-2020 09:56

Products:

Clarity PPM On Premise , Clarity PPM SaaS

Issue/Introduction:

STEPS TO REPRODUCE:

1. Go to Studio > Objects > Project object
2. Go to the Attributes tab
3. Create an attachment type attribute or locate an existing one
4. Go to Views > Edit Project Properties > [Layout: Edit]
5. Add the attribute to the General section
6. Go to any given project > General section
7. Locate the attachment type attribute
8. Add a .pptx file
9. The file gets added and saved
10. Add the pwd protected .pptx file

Expected Results: The password protected .pptx file to be attached.
Actual Results: Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator

Cause:

This is caused by DE52472

Environment:

PPM versions affected 15.6.1, 15.7.0, 15.7.1

Resolution:

This is resolved within 15.8

Workaround:
1. Use a .ppt file format instead.
2. Do not use password protected .pptx files