Services stop on VSE and can't restart them on DEVTEST portal

Article Id: 142348

Status: Published

Updated On: 09-01-2020 16:26

Products:

CLOUDTEST , CA Application Test , CA Cloud Test Mobile , MOBILECLOUD , Service Virtualization

Issue/Introduction:

An issue in VSE when virtual services stop in and when want to restart it throws an error: just saying "An error occurred while starting service FacilityProfile_REST: vsm".

Cause:

Auto-restart column was Disabled

Environment:

Release : 10.4

Component : CA Service Virtualization

Resolution:

We noticed that on the VSM's that we were not able to restart, the Auto-restart column was Disabled. Once we enabled it and tried to restart it, it worked.