Release : 17.3 and higher
Component : XFLOW INTERFACE FOR SDM
xflow_installed option is not installed in NX.env but shows as installed in the application.
If this option is not installed, then es_ebl Search Daemon processwill not run. To install it:
Log into SDM > Administration > Options Manager > General:
Can't find new tickets (request/incident) when searching in xFlow/Service Point