Rally: Artifacts collection tab on a Milestone does not display artifacts

Products

• Rally On-Premise
• Rally SaaS

Issue/Introduction

 

Artifacts collection on a Milestone does not display artifacts

 

Cause

 

The issue is caused by a corrupt or invalid saved user preference.  To resolve the issue, each user who is experiencing the issue must clear the saved preference.

This can also be caused by a specific field because the field may not be present in all projects.  Try removing half of the fields in the view to see if that helps, then add the fields back in and remove the other half.  Do this until you have identified the field causing the issue.

This can also be caused by a large page size.  Try changing the page size (bottom left corner of the page) to 50 to see if that helps.

 

 

Resolution

1. On your dashboard or a custom page, add the "Custom HTML" app from the App Catalog.
2. Paste the Preference Deleter code from this URL into the HTML section of the Custom HTML app. and <Save>.
3. You will be prompted to enter the Preference Name, enter:  data-table-default/-222444/artifacts
4. Make sure there are no beginning or ending spaces in the entry and click Find Preference.
5. For each preference that is found, please click the Delete button and confirm Delete Preference Permanently.
6. Once you have deleted all preferences, click the Find Preference button again and ensure that you see a popup box titled Preference Not Found.
7. Logout immediately (don't navigate to any other page, so as not to save any additional preferences).
8. Now when you login the Tasks Collection has been reset to its default and will load correctly and allow the user to add new tasks.