MultiFactor Authentication (MFA)

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Article ID: 142310

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Updated On:

Products

Support Portal

Issue/Introduction

This article will show you how to request for security code on Broadcom login page and what is MFA?

Resolution

Starting Wednesday, December 18, 2019, at 6:PM Pacific, all customers will be prompted for MFA (Multifactor Authentication) when accessing Broadcom Portal including all other sites (Ex: Customer Support Portal). This will further enhance application and Personal Identifiable Information (PII) security at Broadcom.

What is Multifactor Authentication (MFA)?

  • It's a security feature, which prompts the user to provide additional information for verification purposes, before accessing their account in Broadcom systems.

Why Multifactor Authentication (MFA)?

  • To improve the security, to protect the User Credentials as well the Broadcom resources that a user can access.

Multifactor Authentication (MFA) – Facts

  1. Broadcom login will start prompting users (External Only) to request a system-generated unique security code and enter it before successfully logging in.

  2. The user can only receive this security code to their registered email.

  3. Once a user is authenticated, the system will not prompt again until the following events occur:
  • Country Change (1): User is trying to log in from a different Country
  • Device Change (Up to 2): User tries to log in using a new Device than a previous login.
  • IP Change (Up to 3): Limit set to 3 IPs, as soon as a User changes to 4th IP, system will prompt.
  • Elapsed Time since last verification: A month (30 Days) has been passed since last verification.

 

Broadcom Login Screen:

  • User attempts to login by providing their Login & Password on the below screen:                        
 

 

  • Once a user provides their Login & Password, the system will prompt for requesting a Security Code to their registered email and verify. Click on Send email. 
 

Note: In case of losing the previous email, the system will allow the user to request it again after 30 seconds of the first code request.

  • Once clicked on send email button, users will receive the following email with a code to their registered email address.
 

Note: The code expiration time is set to 5 minutes.

If you need any assistance, contact the CA Customer Care Team by submitting a question on the Customer Care Web Form or by calling at 1800-225-5224. Go to Contact Support for numbers outside North America.