we are using CA SDM 17.2 which is upgraded and migrated from 14.1 on windows server 2016. As our application not able to run since 21/12/2019 Saturday. When we check the services then all service CA SDM were running. After that we check the tomcat status using pdm_tomcat_nxd -c status then it shows "Unknown status (0) received for SERVICEDESK Tomcat " we restarted the server and again start all the services but issue is still same. Please assist ASAP.
Excerpt from pdm_tpmcat.log
Dec 23, 2019 12:12:27 AM org.apache.catalina.loader.WebappClassLoaderBase clearReferencesThreads
WARNING: The web application [CAisd] appears to have started a thread named [FileWatchdog] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:
[email protected]/java.lang.Thread.sleep(Native Method)
Dec 23, 2019 12:12:27 AM org.apache.coyote.AbstractProtocol stop
INFO: Stopping ProtocolHandler ["https-jsse-nio-8443"]
Dec 23, 2019 12:12:27 AM org.apache.coyote.AbstractProtocol destroy
INFO: Destroying ProtocolHandler ["https-jsse-nio-8443"]
Error: Could not find or load main class Files
Caused by: java.lang.ClassNotFoundException: Files
Release : 17.2
Component : SERVICE DESK MANAGER
# NX.env file is missing from the NX_ROOT folder.
# Replaced the file from backup.