Autorep command in WCC ECLI - Failed to log on using the given credentials.

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Article ID: 142292

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Updated On:

Products

CA Workload Automation AE - System Agent (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent CA Workload Automation AE

Issue/Introduction

When trying to execute an autorep command in WCC ECLI gives following message.

The command could not be executed. Command processing exception encountered.

Failed to log on using the given credentials.

Cause

ECLI uses igateway to pass thru the autorep command to the Command Sponsor. ECLI uses the userid which you used to logon in WCC.

Igateway checks if this userid exists as an OS-user on the Autosys server.

If it doesn't exists, it will produce message "Failed to log on using the given credentials".

Environment

Release : 11.4

Component : WORKLOAD CONTROL CENTER

Resolution

You will need to create a "Credential User" that is a real OS-user on the Autosys server so that ECLI will use this user instead of the logged on userid.

Recommendation is to create a global credential user that will be used for all users

_GLOBAL_:<userid>

 

Additional Information

You can find more information on following url

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/intelligent-automation/workload-automation-ae-and-workload-control-center/11-3-6-SP4/ca-wcc-help-systems/ca-wcc-credentials-application/credentials-management.html#concept.dita_ce992664f4fcda54e18fd890e0a4b79dede35110_AddGlobalCredentialsforaServer