We are planning to upgrade Cara. We want to know the steps needed in case to rollback
Release : 6.5
Component : CA RELEASE AUTOMATION RELEASE OPERATIONS CENTER
There is no automatic process of rollback in case of failure of any failure during upgrade. We try to list down some step can be taken in order to rollback with ease.
NAC & NES
Risk: Any releases, activities etc. executed post DB snapshot was created will be lost when system will be restored to old DB snapshot.
Rollback post upgrade failures:
Unforeseen failure post upgrade, first try to check the respective logs to see if the ERROR is minor and can be corrected with small changes. Please try to search knowledge doc or contact technical support if needed.
In case if you have decided to rollback, below are the steps in the above mentioned two scenarios.
With complete backup of NAC/NES install directory prior to upgrade
With partial backup of NAC/NES install directory, based on document Best Practice guide prior to upgrade prior to upgrade