Cannot access reports or indexes within new install - 14.0 of Web Viewer
Updated On:23-12-2019 15:39
CA Output Management Web Viewer
Seeing error: Logon (NOPASS) for user xdc036r returned RC 0, returnValue -1, returnCode 139, reasonCode 199753946 What does it mean? What's wrong?
Release : 14.0
Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS
14.0 Web Viewer (MTC-CV) uses the IBM service BPX1TLS to logon as the user, this message indicates that the call to BPX1TLS failed.
Here is the meaning of those values from the IBM documentation:
Return code 139 (x’8B’) is EPERM which means the operation was not permitted. Reason code 199753946 (x’0BE800DA’) is JRSurrogateUndefined which means: The RACF SURROGAT class has not been activated or no SURROGAT class profile has been defined for the client. Action: Activate the RACF SURROGAT class and perform the necessary RACF definitions for non-password clients.
According to RACF, the acid running tomcat does not have surrogate authority for user xdc036r. You need to check your RACF SURROGAT definitions.