Cannot access reports or indexes within new install - 14.0 of Web Viewer

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Article ID: 142269

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Updated On:

Products

CA Output Management Web Viewer

Issue/Introduction

Seeing error:  Logon (NOPASS) for user xdc036r  returned RC 0, returnValue -1, returnCode 139, reasonCode 199753946
What does it mean? What's wrong?

Environment

Release : 14.0

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

14.0 Web Viewer (MTC-CV) uses the IBM service BPX1TLS to logon as the user, this message indicates that the call to BPX1TLS failed. 

 

Additional Information

 Here is the meaning of those values from the IBM documentation:

Return code 139 (x’8B’) is EPERM which means the operation was not permitted.
Reason code 199753946 (x’0BE800DA’) is JRSurrogateUndefined which means:
The RACF SURROGAT class has not been activated or no SURROGAT class profile has been defined for the client.
Action: Activate the RACF SURROGAT class and perform the necessary RACF definitions for non-password clients.

According to RACF, the acid running tomcat does not have surrogate authority for user xdc036r.  You need to check your RACF SURROGAT definitions.