Cannot access reports or indexes with new install Web Viewer 14.0

Products

• Output Management Web Viewer

Issue/Introduction

Seeing error:  Logon (NOPASS) for user <user>  returned RC 0, returnValue -1, returnCode 139, reasonCode 199753946
What does it mean? What's wrong?

Environment

Release : 14.0

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Cause

14.0 Web Viewer uses the IBM service BPX1TLS to logon as the user, this message indicates that the call to BPX1TLS failed. 

According to RACF, the acid running tomcat does not have surrogate authority for the user. 

Resolution

Review the RACF Surrogate section in Web Viewer RACF Security Requirements

 

Additional Information

 Here is the meaning of those values from the IBM documentation:

Return code 139 (x’8B’) is EPERM which means the operation was not permitted.
Reason code 199753946 (x’0BE800DA’) is JRSurrogateUndefined which means:
The RACF SURROGAT class has not been activated or no SURROGAT class profile has been defined for the client.
Action: Activate the RACF SURROGAT class and perform the necessary RACF definitions for non-password clients.