Release : 14.0
Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS
14.0 Web Viewer uses the IBM service BPX1TLS to logon as the user, this message indicates that the call to BPX1TLS failed.
According to RACF, the acid running tomcat does not have surrogate authority for the user.
Review the RACF Surrogate section in Web Viewer RACF Security Requirements