A user cannot login with LDAP credentials

Article Id: 142259

Status: Published

Updated On: 23-12-2019 09:22

Products:

CA Infrastructure Management , CA Performance Management - Usage and Administration , CA Performance Management - Data Polling , DX NetOps

Issue/Introduction:

Request assistance in troubleshooting LDAP authentication as one of our admins is not able to access CAPC.

Cause:

password expired

Environment:

Release : 3.7

Resolution:

We deleted the user out of CAPC and then had the user log back. Doing this recreates the user and allows then to successfully login