A user cannot login with LDAP credentials
Article ID: 142259
Updated On:
Products
CA Infrastructure Management
CA Performance Management - Usage and Administration
CA Performance Management - Data Polling
DX NetOps
Issue/Introduction
Request assistance in troubleshooting LDAP authentication as one of our admins is not able to access CAPC.
Cause
password expired
Environment
Release : 3.7
Resolution
We deleted the user out of CAPC and then had the user log back. Doing this recreates the user and allows then to successfully login
Feedback
Yes
No
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