Unable to launch UMP portal after upgraded the UMP package from 8.5 to 9.0.2

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Article ID: 142248

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

We are unable to launch UMP portal , after we upgrade UMP server 8.5 to 9.0.2

When browsing to the UMP server it displayed incomplete homepage and not the login page as expected

Environment

Release : 9.0.2

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

  1. reviewed installed packages on UMP server and was missing UMP webapps
  2. reviewed installed packages on primary hub and can see that UMP webapps are installed therefore UMP was installed to primary hub and not to the UMP server
  3. now uninstalling UMP from Primary
  4. uninstall completed and saw webapps gone from installed packages but ump was still there
  5. tried install and it still detected ump on primary
  6. used probe_utility to remove ump webapp from wasp
  7. restarted installer and it allowed selection of correct robot
  8. verified cryptkey in config and folder on robot
  9. UMP install completed successfully and all functionality restored