Unable to launch UMP portal after upgraded the UMP package from 8.5 to 9.0.2
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Article ID: 142248
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Updated On:
Products
NIMSOFT PROBESDX Infrastructure Management
Issue/Introduction
We are unable to launch UMP portal , after we upgrade UMP server 8.5 to 9.0.2
When browsing to the UMP server it displayed incomplete homepage and not the login page as expected
Environment
Release : 9.0.2
Component : UNIFIED INFRASTRUCTURE MGMT
Resolution
reviewed installed packages on UMP server and was missing UMP webapps
reviewed installed packages on primary hub and can see that UMP webapps are installed therefore UMP was installed to primary hub and not to the UMP server
now uninstalling UMP from Primary
uninstall completed and saw webapps gone from installed packages but ump was still there
tried install and it still detected ump on primary
used probe_utility to remove ump webapp from wasp
restarted installer and it allowed selection of correct robot
verified cryptkey in config and folder on robot
UMP install completed successfully and all functionality restored