TEWS call to IDM tasks being timed out intermittently. Producer Session is closed on destination iam_im-IMSEvents on messaging engine IDM_Cluster.000-iam_im-IMSBus and cannot be used
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TEWS call to IDM tasks being timed out intermittently. Producer Session is closed on destination iam_im-IMSEvents on messaging engine IDM_Cluster.000-iam_im-IMSBus and cannot be used
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Article ID: 142247
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Updated On: 11-02-2023
Products
CA Identity ManagerCA Identity GovernanceCA Identity PortalCA Identity Suite
Issue/Introduction
Issue where the TEWS call to IDM are being timed out. On checking the sysout logs on the websphere application server (version 8.5.5.13) we are seeing the below error.
"ERROR [ims.tmt.events] com.ibm.ws.sib.processor.exceptions.SIMPSessionUnavailableException: CWSIK0021E: Producer Session is closed on destination iam_im-IMSEvents on messaging engine IDM_Cluster.000-iam_im-IMSBus and cannot be used."