TEWS call to IDM tasks being timed out intermittently

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Article ID: 142247

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

Hi,


We are facing a issue where the TEWS call to IDM are being timed out. On checking the sysout logs on the websphere application server (version 8.5.5.13) we are seeing the below error.

"ERROR [ims.tmt.events] com.ibm.ws.sib.processor.exceptions.SIMPSessionUnavailableException: CWSIK0021E: Producer Session is closed on destination iam_im-IMSEvents on messaging engine IDM_Cluster.000-iam_im-IMSBus and cannot be used."

I have also attached the sysout file to the case.

Please help us resolve this issue as soon as possible as this is a huge blocker for us.

Thanks,

Saif 

Environment

Release : 14.2

Component : IdentityMinder(Identity Manager)

Resolution

Restarting the app server resolved the issue.