To check usage of password set in configure_srvcdesk (pdm_configure)

Products

• CA Service Desk Manager
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager - Mobile Application

Issue/Introduction

What is use of servicedesk account and where this account is used in application if admin perform pdm_configure process.

Environment

Release : 17.1 and 17.2

Component : SERVICE DESK MANAGER

Resolution

User ServiceDesk (privileged user and password) are added as system account.

This will be again used during pdm_configure apart from this doesn't being used any where else.

But as a backup purpose better to keep this account available. As in future, if any problem with the external authentication occurs, then admin can use this username for correction in application settings.

Customer can inactive the user if they don't want. But Engineering recommends to keep the user account on the system.